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Support

All inclusive pricing. No hidden ‘add-on’ fees.

Our professional Support subscription enables continuous, maintenance and monitoring of your website or online service and you have the privilege of retaining Loud Mountain for all web related aspects of your business.

The higher the Support level, the higher priority is given to your requests.

Contact me for more information and pricing tailored to your needs.

Business Support Plan benefits

Website management

  • Uptime monitoring
  • Software updates
  • Page Speed Optimisation
  • Image Optimisation
  • Broken Links managed
  • Unlimited file & image storage
  • Regular malware scans

Customer services

  • Support & consultancy
  • Search Engine Optimisation
  • Domain name renewed for free
  • Email management & support
  • Google MyBusiness listing & management
  • Google Ads management
  • Backup restores
  • Gsuite/365/Zoho integrations

Your business is guarded against:

  1. Losing your ranking in search engine results
  2. Security attacks (old software loopholes make you vulnerable)
  3. Incompatibility with other technologies/devices
  4. Extensive costs for major upgrades
  5. Lost opportunities
  6. Negative brand impression from an outdated website

Web Hosting

We use Australian web hosting (SLA) for your website for fast page speeds within Australia.

Contact us for international sales.

Common Support scenarios

  • Advice for adding new types of content
  • Design updates
  • General content updates
  • Paper forms to online forms
  • Videography/photography to showcase new products/services
  • Email campaigns or news
  • eCommerce management & reports
  • Online surveys
  • Offering online payments to customers
  • New landing pages
  • Google Ads management
  • Ongoing Search Engine Optimisation (SEO)

Business Support Plan fees (paid yearly)

All benefits above plus:

Business 1   $800 (3 hours of updates & support + 1Gb website storage + unlimited media storage)
Business 2   $1230 (9 hours of updates & support + 2Gb website storage + unlimited media storage)
Business 3   $2240 (12 hours of updates & PRIORITY support + 5Gb website storage + unlimited media storage)

 

Initial setup fees vary according to the complexity of work to be done but roughly begin from $1500 for a basic information business website with a contact form.

Terms & conditions and Privacy Policy.

Enquiry or support request

We are proud of the quality of our support and strive to deal with all requests within 24 hours.