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Support

All inclusive pricing. No hidden ‘add-on’ fees.

Be stress free and confident

You ‘retain’ us for local advice & support and your website stays looking great with professional graphic design & development!

Included

  • Fast, reliable, secure Australian web hosting
  • Search Engine Optimisation
  • Unlimited file & image storage
  • Yearly performance reports
  • FREE domain name registration and renewals
  • SSL certificate for that sexy little lock symbol
  • Unlimited email accounts
  • Google Analytics reports
  • Google My Business listing
  • Social networking sharing links & reports
  • Malware & vulnerability scans, attack  & blocking
  • Website monitoring & software updates
  • Daily database backups
  • Icons for all devices

Common requests and questions

Once your first or upgraded website is live, some processes may be different and you will get more enquiries and/or sales. So some examples of support issues are:

  • We now want to integrate credit card payments
  • How do we best feature a new product/service?
  • We need to rearrange the homepage
  • How do I add an entire new section?
  • We need new graphic elements
  • How can we improve Search Engine results?
  • I need a survey on the website
  • Our Google Business listing needs fine tuning
  • How do I get onto Google maps?
  • I need a new online form to collect information about…
  • Our online form needs more (or less) fields
  • We need to optimise for new keywords
  • I need enquiry form info to auto import to my contacts
  • It’s time for an ad or email campaign

Enquiry or support request

We are proud of the quality of our support and strive to deal with all requests within 24 hours.

 

All our work is covered by our Terms and conditions.