We’re here for you! A simple all-in-one subscription packages for support, maintenance and updates.
For personal websites that don’t require many regular updates.
Basic
$840 per year
- Up to 3 hours for updates & support requests*
- 2Gb storage
- Monthly plugin and security updates
- Website backups daily
- All inclusions**
For medium size websites, basic eCommerce and priority support.
Medium
$1450 per year
- Up to 7 hours for updates & support requests*
- 5Gb storage
- Bi-monthly plugin and security updates
- Website backups every 12 hours (easy DIY restore)
- All inclusions**
- Priority support and updates
- Regular database optimisation
For complex websites, eCommerce and highest priority support.
Advanced
$2350 per year
- Up to 12 hours for updates & support requests*
- 5Gb+ storage
- Weekly plugin and security updates
- Website backups every 4 hours (easy DIY restore)
- All inclusions**
- Highest priority support and updates
- Regular database optimisation
* If you reach the maximum time for support and updates, you have the choice to either upgrade to the next plan or stay on the current plan and updates & requests will be charged at $120 per hour and invoiced at the end of each month until your support subscription renews.
We keep a timesheet to record all updates and support requests.
**Inclusions
Website edit requests by email or phone plus:
- All software updates and license fees
- Web Hosting fees
- Your domain name registration and renewal fees
- Uptime monitoring
- Malware scanning
- Google MyBusiness (appears on Maps and Search Results) listing management
- Email account management
- Google Analytics reports
- Unlimited file & image storage (as per reasonable use)
- Broken link monitoring
- SEO tools for optimising post content
- Hourly Acronis off-site backups (paid restores)
- Access to our secure Client Account area
Secure online services
Old loopholes become known to more hackers over time
- All websites come with a SSL certificate
- We do vulnerability updates as they become available
- All email accounts have DKIM authorisations (other people can’t pretend to be you and your email doesn’t end up in spam folders)
- Your website is regularly updated to the latest version software