Support

All inclusive pricing. No hidden ‘add-on’ fees.

Be stress free and confident

You ‘retain’ us for local advice & support and your website stays looking great with professional graphic design & development!

Included

Fast, reliable, secure Australian web hosting
Search Engine Optimisation
Unlimited file & image storage
Yearly performance reports
FREE domain name registration and renewals
SSL certificate for that sexy little lock symbol
Unlimited email accounts
Google Analytics reports
Google My Business listing
Social networking sharing links & reports
Malware & vulnerability scans, attack & blocking
Website monitoring & software updates
Daily database backups
Icons for all devices

Common requests and questions

Once your first or upgraded website is live, some processes may be different and you will get more enquiries and/or sales. So some examples of support issues are:

We now want to integrate credit card payments
How do we best feature a new product/service?
We need to rearrange the homepage
How do I add an entire new section?
We need new graphic elements
How can we improve Search Engine results?
I need a survey on the website
Our Google Business listing needs fine tuning
How do I get onto Google maps?
I need a new online form to collect information about…
Our online form needs more (or less) fields
We need to optimise for new keywords
I need enquiry form info to auto import to my contacts
It’s time for an ad or email campaign

Support terms and conditions

Enquiry or support request

We are proud of the quality of our support and strive to deal with all requests within 24 hours.