We’re here for you! A simple all-in-one subscription packages for support, maintenance and updates.

* If you reach the maximum time for support and updates, you have the choice to either upgrade to the next plan or stay on the current plan and updates & requests will be charged at $120 per hour and invoiced at the end of each month until your support subscription renews.

We keep a timesheet to record all updates and support requests.

**Inclusions

Website edit requests by email or phone plus:

  • All software updates and license fees
  • Web Hosting fees
  • Your domain name registration and renewal fees
  • Uptime monitoring
  • Malware scanning
  • Google MyBusiness (appears on Maps and Search Results) listing management
  • Email account management
  • Google Analytics reports
  • Unlimited file & image storage (as per reasonable use)
  • Broken link monitoring
  • SEO tools for optimising post content
  • Hourly Acronis off-site backups (paid restores)
  • Access to our secure Client Account area

Secure online services

Old loopholes become known to more hackers over time

  • All websites come with a SSL certificate
  • We do vulnerability updates as they become available
  • All email accounts have DKIM authorisations (other people can’t pretend to be you and your email doesn’t end up in spam folders)
  • Your website is regularly updated to the latest version software

Passwords

We use and encourage long password use (16 characters, symbols, numbers, upper & lower case). Never use the same passord twice! Talk to us about help with Password Management.