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Support

All inclusive pricing. No hidden ‘add-on’ fees.

Be stress free and confident

You ‘retain’ us for local advice & support and your website stays looking great with professional graphic design & development!

Included

  • Fast, reliable, secure Australian web hosting
  • Search Engine Optimisation
  • Unlimited file & image storage
  • Yearly performance reports
  • FREE domain name registration and renewals
  • SSL certificate for that sexy little lock symbol
  • Unlimited email accounts
  • Google Analytics reports
  • Google My Business listing
  • Social networking sharing links & reports
  • Malware & vulnerability scans, attack  & blocking
  • Website monitoring & software updates
  • Daily database backups
  • Icons for all devices

Common requests and questions

Once your first or upgraded website is live, some processes may be different and you will get more enquiries and/or sales. So some examples of support issues are:

  • We now want to integrate credit card payments
  • How do we best feature a new product/service?
  • We need to rearrange the homepage
  • How do I add an entire new section?
  • We need new graphic elements
  • How can we improve Search Engine results?
  • I need a survey on the website
  • Our Google Business listing needs fine tuning
  • How do I get onto Google maps?
  • I need a new online form to collect information about…
  • Our online form needs more (or less) fields
  • We need to optimise for new keywords
  • I need enquiry form info to auto import to my contacts
  • It’s time for an ad or email campaign

Enquiry or support request

We are proud of the quality of our support and strive to deal with all requests within 24 hours.