Loud Mountain terms and conditions

Although the language here is simple, the intentions are serious and these terms and conditions are a legal document under exclusive jurisdiction of the laws of the State of Victoria.


We will always do our best to fulfil your needs and meet your goals, but sometimes it is best to have a few simple things written down so that we both know what is what, who should do what and what happens if stuff goes wrong. In this contract you won’t find complicated legal terms or large passages of unreadable text. We have no desire to trick you into signing something that you might later regret. We do want what’s best for the safety of both parties, now and in the future.

In short

You are engaging Loud Mountain (herein after called ‘LM’) located at 200 Franklin River Rd, Toora, Vic 3962 Australia, to perform Support duties as per your chosen Support agreement.

Minimum term

The minimum term for each Support Plan is 12 months on a yearly ongoing cycle. We need to be contacted one month before the end of your Support Plan yearly term if you wish to cancel your Support Plan subscription.

What do both parties agree to do?

You agree to provide us with everything that we need to complete the project including text, images and other information as and when we need it, and in the format that we ask for. You agree to review our work, provide feedback in a timely manner. Deadlines work two ways and you will also be bound by any dates that we agree to and set together.

LM has the experience and ability to perform the services you need from us and will carry them out in a professional and timely manner. Along the way LM will endeavour to meet all the deadlines set but will not be responsible for a missed deadline if you have been late in supplying materials or have not approved or signed off our work on-time at any stage. LM will also maintain the confidentiality of any information that you give us.

Getting down to the nitty gritty

(X)HTML/CSS layout templates

If the project includes HTML markup and CSS templates, LM will develop these using HTML5 and CSS3 for styling. The landscape of web browsers and devices changes regularly and our approach is to look forward, not back. With that in mind we will test all our markup and CSS in current versions of all major desktop browsers to ensure that we make the most from them. Users of older or less capable browsers or devices will experience a design that is appropriate to the capabilities of their software. For people using Microsoft Internet Explorer 9, this means a universal, typographically focussed design but no layout. LM will also test that these templates perform well on mobile devices.

Text content

LM is not responsible for writing or inputting any text copy unless specified in the original estimate or as varied by written agreement. LM will help though, and in addition to the estimate we will charge you at our hourly rate for copy writing or content input.


You will supply us photographs either in digital or printed format. If you choose to buy stock photographs LM can suggest vendors of stock photography. Any time LM spend searching for appropriate photographs will be charged at at our standard hourly rate.

Changes and revisions

If you do want to change your mind, add extra pages or templates or even add new functionality outside the initial agreement or estimate, that won’t be a problem. However, you will be charged at our standard hourly rate. Along the way LM might ask you to put requests in writing to keep track of changes.

Maintenance in addition to the Support Service tasks

LM agrees to remain reasonably available for web site maintenance and additional support at a fee (valid until 1/2018) of $95.00 (plus GST) per hour or $120 (plus GST) for graphic design and advanced programming unless otherwise arranged.

Technical support

If you don’t manage your own website hosting, LM will provide website hosting for you at our third-party professional hosting provider.

LM is not a website hosting company and do not offer or include technical support for website hosting or other services relating to website hosting. If you do require help with anything beyond the design and development of your website and tasks such as email account setups, LM will help and charge you at our standard hourly rate.

Legal stuff (disclaimer)

LM will not guarantee that the functions contained in any web page templates or in a completed website will always be error-free and so will not be liable to you or any third party for damages, including lost profits, expenses, costs, lost savings or other incidental, consequential or special damages arising out of the operation of, or your inability to operate this website and any other webpages, even if you have advised us of the possibilities of such damages.

If any provision of this agreement shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions.

You shall assume responsibility for all costs, expenses, legal fees and costs, and interest incurred by LM arising out of any default in payment or violation of the terms of this contract.


If one of us wants to stop (termination)

Either of us may terminate this contract by giving 30 days written notice to the other. If work on the project is postponed or stopped at your request, LM shall have the right to bill pro rata for work completed thus far. This shall be payable within thirty days of your written notification to stop work. You shall also pay interest and any expenses incurred by us.

Copyrights and ownership

You guarantee to us that any elements of text, graphics, photos, designs, trademarks, or other artwork that you provide us for inclusion in the web site are either owned by you, or that you have permission to use them.

When we receive your final payment, copyright is automatically assigned as follows:

You shall own the graphics and other visual elements that LM creates for you for this project. LM will give you a copy of all files and you should store them really safely as LM is not required to keep them or provide any native source files that we used in making them.

You shall also own text content, photographs and other data you provided, unless someone else owns them. We shall own the (X)HTML markup, CSS and other code and we license it to you for use on only this project.


We may disclose confidential information to one another as a part of the project development. Such information shall be so identified in writing at the time of its transmittal, and shall be safeguarded and not disclosed to third parties by the receiving party.


Payments for the Support Service are made by a PayPal or Stripe subscription, manually by credit card each month, EFT or cheque. Billing cycle is monthly (or yearly for Support Plans) and ongoing until you give us notice in writing to stop. For agreed maintenance work outside the Support Plan maximum allotted time, you will receive an invoice. All invoices are due within 14 days of email notification that they have been sent. You agree and shall assume responsibility for any costs associated with defaulting in payment. Interest on invoices unpaid beyond the period of 30 days and compounding after every 30 days, shall be charged and is payable in accordance with the Penalty Interest Rate Act (1983).

Electronic communication

You acknowledge that your electronic submissions constitute your agreement and intent to be bound by and to pay for services provided by LM and your intention to be bound by electronic submissions applies to all records relating to this Contract that you enter into on LM’s internet site including notices of cancellation, policies, contracts and applications. In order to access and retain your electronic records you may be required to have certain hardware and software which will be your sole responsibility.

But where is all the horrible small print?

You cannot transfer this contract to anyone else without our permission. This contract stays in place and need not be renewed. If for some reason one part of this contract becomes invalid or unenforceable, the remaining parts of it remain in place.